Effective team performance Essay Example | Topics and Well Written Essays - 2250 words - 1

Effective team performance - Essay Example This assignment will help an individual apply accurate concepts learnt about teamwork and involve them in handling various issues that will arise in the field when teamwork will be required. The assignment involves a reflection analysis of experiences received during a team work activity (Christopher, 2001, pp.23-35). Our space ship just crash-landed on the moon and been destroyed leaving us with a few items for use. We are required to locate a mother ship 200 miles away. Among the items left, we are expected to select items that will be of critical importance to us and work together as a team to reach the mother ship. The purpose of this assignment is to give a reflective analysis of how through effective team performance and cooperation we were able to achieve our mission (Hackman, 1987, pp.45-46). Every member of a team needs to understand the prevailing situation and mission of the team. Defining and appreciating the situation will be necessary to determine key areas to be undertaken. Definition of tasks and expectations from every member needs to be analysed before actual allocation of existing tasks to members (World Neighbohs, 2001, pp.22-24). The process of team formation will be analysed using team development model and feelings of the process of team development will be examined. What was experienced when working with team members through allocation of tasks and general agreement will also be identified (Jerald & Robert, 1997, pp.2-16). Teamwork and performance management concepts will be applied to give a detailed understanding of problems experienced during activity process and how they could be avoided. Since it is teamwork then there are certain activities that were done well and they will also be looked into (Steiner, 1972, pp.8-12). Recommendations will be provided on how to act to such activities the other time members of the team finds itself in that

Managing Hospitality Operations - Essay Example | Topics and Well Written Essays - 3000 words

Managing Hospitality Operations - - Essay Example High-quality service results in customer satisfaction which in turn stimulates the intention to return, and encourages recommendations. Customer satisfaction also increases profitability, market share and return on investment (Shishavi, 2007). Every interaction in the hospitality sector is a service and interaction takes place at various levels. Service is dependent on various factors and each of these factors is individually and collectively responsible for efficient delivery of service. The employees, the managers, the technology and innovative ideas along and the consumers themselves can help meet the challenge of service delivery. The environment too has an impact on service quality and customer delight is used as a measure of customer satisfaction. Service quality perception has also been used a driver of customer retention. Hence, this paper will focus on the various factors responsible for service quality in the hospitality sector. It would first discuss SERVQUAL in the hospitality sector. Firms have to move from satisfaction to delight in order to obtain loyal customers and maintain profitable operations (Torres & Kline, 2006). â€Å"Customer delight involves going beyond satisfaction to delivering what can be best described as a pleasurable experience for the client† (Patterson cited by Torres & Kilne). This indicates that delight has a stronger emption and a different physiological state than satisfaction. Customer satisfaction is based on customer expectation whereas delight exceeds expectations. Customers can be delighted without being surprised. Delighted customers have greater appreciation for the firm and its services. Loss of a single customer can mean losses running into thousands and hence delight has been considered important to retain loyal customers. One loyal customer also translates into recommended customers. Customer delight can be used as a